Terms And Conditions

The Jane Ramsay website (JANERAMSAY.COM) and it’s related products and services are available to you in accordance with the following Terms & Conditions of Use & Service. If you visit or shop at JANERAMSAY.COM, you accept these conditions. Please read them carefully before placing any orders and feel free to contact us at if you require further clarification. 

Please note, we may modify the Terms & Conditions from time to time, so it is important to revisit prior to any purchase. Changes made after you have placed an order will not affect that order unless we are legally required to make the change.



You will need to register to use some of our services or features. Registration requires you to provide information about yourself that is in all respects accurate, current, and complete. Should any of your personal registration information change, please notify us immediately at e-mail address Please note that registration requirements may change from time to time.


Privacy and Security

We are committed to protecting your privacy. We acknowledge your trust and as such we do NOT sell or rent the information you provide us to anyone, anywhere, at any time. Nor do we keep or store any credit card information provided in the course of your purchase.

Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. The information held securely by JANERAMSAY.COM in Your Account file are: your name and address (both billing and shipping addresses), your size, your age (if you chose to supply this information), your contact telephone number, and the last 12 months purchase history.

For security purposes on first time orders, we can only ship to the cardholder’s billing address. Please ensure that your billing address matches the address on your card statement, and that your cardholder’s name is also as it appears on the card. Further ensure all contact details are accurate so we may contact you if required.

By visiting the JANERAMSAY.COM site you are accepting our Privacy Policy and our Terms and Conditions of Use.


Eligibility to Purchase

In order to make purchases from JANERAMSAY.COM you must be 18 years or older, and will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information. Further, you will be required to provide payment details that are both valid and correct, and also to confirm that you are the person referred to in the billing information provided.

The JANERAMSAY.COM site is only available to individuals who meet the here-in stated terms of eligibility. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By selecting to purchase merchandise you expressly authorize JANERAMSAY.COM to perform credit checks, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Also by attempting to purchase from JANERAMSAY.COM, you agree that personal information provided by you, may be used to conduct any required anti fraud checks, and as such said information may be disclosed to fraud prevention or credit reference agencies, which may then retain a record of that information.



All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers prior to the sale being made final.



Occasionally we may offer products for Pre-Purchase. In these cases a full or partial Advance Payment is made to ensure that you receive the selected item immediately when it arrives in stock. Your rights regarding Pre-Purchase are the same as those for any regular purchase at JANERAMSAY.COM. Alternative to Pre-Purchase, you may choose to register your email address for notification of arrival of the chosen product. In this instance first priority is given to those who have pre-paid, and then to those registering for email notification on a first come-basis and no guarantees of delivery are made.

Please be aware that on occasion we may be unable to deliver selected Pre-Purchase merchandise due to quality or production issues. In these situations we will contact you by email and refund the Pre-Purchase to your credit/debit card within thirty days.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in high demand may sell out during this period.


Acceptance of Your Order

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and JANERAMSAY.COM will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Hong Kong (SAR) and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Pricing Policy

Prices shown on JANERAMSAY.COM are in United States Dollars (USD or USD$) and are exclusive of any sales tax or duty requirements.

All prices displayed for products on our website represent the full retail price listed on the product itself, as suggested by JANERAMSAY.COM. The listed price may or may not represent the prevailing price at Jane Ramsay physical stores OR for other retailers stocking Jane Ramsay product in every area on any particular day. JANERAMSAY.COM operates as a separate entity. JANERAMSAY.COM reserves the right to present exclusive offers to our V.I.P. Subscriber base, these offers are non-transferable to physical locations.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note; if you are a customer whose credit/debit card is not denominated in United States Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


Sale Price and Adjustment Policy

JANERAMSAY.COM is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your JANERAMSAY.COM account in the form of a store credit, which will be valid for 12 months.

If an item has been originally purchased at a discounted or sale price, no price adjustment will be offered should the item be further marked-down.



JANERAMSAY.COM accepts the following forms of payment:
Visa, Mastercard, and Paypal, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by JANERAMSAY.COM. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment by JANERAMSAY.COM, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, we use Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.


Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. As per our pricing policy guidelines JANERAMSAY.COM reserves the right to present exclusive offers to our V.I.P. Subscriber base, these offers are non-transferable to physical locations.


Title, Insurance and Delivery

JANERAMSAY.COM insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by JANERAMSAY.COM, and transfer of responsibility in the same way.

For delivery to international addresses, the customer must prepay a deposit for any estimated import taxes, customs duties and fees. All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. The recipient of an international shipment is the importer.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. JANERAMSAY.COM are not responsible for any delays caused by destination customs clearance processes.


Applicable Law

By visiting JANERAMSAY.COM, you agree that the laws of the country of Hong Kong (SAR), without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and JANERAMSAY.COM.


Dispute Resolution

Any dispute relating in any way to your visit to JANERAMSAY.COM or to products sold or distributed by or through JANERAMSAY.COM in which the total claim sought on behalf of one or more parties exceeds USD$5,000 shall be adjudicated in any court in Hong Kong (SAR), and you consent to exclusive jurisdiction and venue in such courts.

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