Shipping and Delivery

Shipping and Handling

We deliver world wide where possible. If for any reason we are unable to deliver to your nominated region we will notify you within 24 hours of order placement and any charges will be refunded in full. We aim to dispatch all orders within 24- 48 hours, with the exception of sale or holiday periods where this may take longer. Estimated delivery times are given as a guide only and commence from date of dispatch. JANERAMSAY.COM product is shipped direct from Hong Kong or Australia to your designated address. An email will be generated and sent to you when your purchase has shipped. It will also supply you with details and method of shipment, and where possible a tracking number.

Flat Rates International:

Standard Ship Worldwide 5-10 business days FREE DELIVERY within Hong Kong OR over USD$100
(USD$20.00 Flat Rate all others)
Express Ship Worldwide 3-5 business days USD$50.00

Terms and Conditions:

Free Shipping first order with code "FREESHIP" may NOT be used in conjunction with any other offer.


All other countries are shipped to Duty Unpaid and any required levies are the responsibility of the recipient. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. JANERAMSAY.COM are not responsible for any delays caused by destination customs clearing processes. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

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