Returns – Jane Ramsay


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All returns must first be authorised. An authorisation may be provided by emailing us at describing the reason for your return so we may determine if it is a legitimate return as per our terms below.

SALE ITEMS: No change of mind return or exchange on items discounted 50% or more. Purchase is deemed to be final unless goods are found to have a manufacturing fault not identified or disclosed at time of purchase. If an item is found to have a major fault you may choose a refund or exchange. If the fault is not major, we will repair the item within a reasonable time. If it is not repairable you can choose a refund or replacement.

ALL OTHER PURCHASES: If for any reason you are not happy with your purchase, you may return the items postmarked within 15 calendar days of receipt for an online merchandise credit or refund less the shipping charges. As Jane Ramsay is not responsible for exchange rates, bank charges, customs duties and sales taxes these are non-refundable. Although you may be able to recover customs duties and sales taxes by contacting your local customs bureau directly and they may advise you as every country differs in this regard.

Please note credit card refunds may take up to 10 business days for your bank to process. This can vary greatly between card issuers, and unfortunately is outside our influence. Please note also any charges associated with your credit card or currency exchange from/to Australian Dollars (AUD$) or United States Dollars (USD$) are outside our control and are the personal responsibility of the card holder.

    Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes should be returned with the original shoe box, free of damage and postal labels. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow 2 weeks from the time you mail your return or exchange to be processed. We will email you once your return has been processed. Returns should be sent along with your invoice / returns form to the address below:

    Jane Industries Pty Ltd, PO Box 5193, South Melbourne, VIC Australia 3205. 


    If you would like to exchange an item, to avoid disappointment and ensure your exchange item is in stock, we suggest that you place a new order for the item you want before returning your original purchase. It is also helpful at this time to send us an email notifying of your return & subsequent re-purchase. When we receive your return, we will process a refund for the cost of the returned item and send you an email.

    Faulty Goods

    Returns on Faulty Items should be made within 6 months of the date of purchase. A faulty item is one that is due to a manufacturing fault or one that does not meet the Consumer Guarantee that the goods be of acceptable quality and level of performance appropriate to their description and price. All Jane Ramsay items are delicate items, constructed using delicate fabrications requiring care. As such all faulty claims should be submitted within 6 months from the date of purchase.

    NOTE: Our Returns and Exchanges policy is based on Australian Consumer Law, and the guidelines set out by the Australian Competition and Consumer Commission - GPO Box 3131, Canberra, ACT 2601. Tel: 1300 302 502

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